Learn how to request and receive payouts for your commissions. Understand the requirements, verification process, and payout workflow.
To request your first payout, you must meet all of these requirements. Once you meet them, you can request payouts whenever you have eligible commissions.
Achieve at least 20 robot sales through your referral codes. All codes countātracking codes and commission-earning codes.
Complete payment verification with bank account details, identity documents, and tax forms approved by admin.
Have commissions that have passed the 30-day hold period and are marked as "ready for payout".
Your account must not be on hold. If there are any issues, they must be resolved before requesting payouts.
You can only have one active payment request at a time. Complete or cancel existing requests before submitting new ones.
Complete payment verification to enable payout requests. This is a one-time process that ensures secure and compliant payments.
Provide bank account details or choose an alternative payment method (PayPal, Stripe Connect, Wise).
Submit government-issued ID (passport, driver's license, or national ID) for KYC compliance.
Complete tax forms (W-9 for US, W-8BEN for international) and provide tax identification number.
Verify your business address with supporting documents (utility bill, bank statement).
After submitting your payment information and documents, an admin will review everything. Once both identity and address are verified, your account will be marked as eligible to receive payments. This typically takes 2-5 business days.
Understand the complete process from submitting a request to receiving your payment. All payouts are processed manually by our accountant.
Log into your dashboard and submit a payment request. Specify the amount (must be <= available balance) and add optional notes for the accountant.
Your request enters pending status. The system captures your available balance at the time of request for audit purposes.
Company accountant reviews your request, verifies all requirements are met, and checks your payment verification status.
Admin approves or rejects your request. If rejected, you'll receive a reason and can address issues before resubmitting.
Once approved, the accountant initiates payment via your verified payment method (bank transfer, PayPal, etc.).
Payment is sent and your balance is updated. You receive notification and can view the payment in your transaction history.
Your balance is updated in real-time. Understand the different balance types and when commissions become eligible for payout.
Total accumulated commissions including both pending and available amounts.
Commissions still in the 30-day hold period. Not yet eligible for payout but visible in your account.
Commissions that have passed the hold period and are ready for payout requests.
Your balance updates automatically when commissions are created, hold periods expire, or payments are processed. You can see all changes immediately in your dashboard with full transparency.
All commissions enter a 30-day hold period from the sale date. This protects against chargebacks and refunds. After 30 days, commissions become eligible for payout.
Unlike vendors, commissioners cannot configure auto-payouts. All payment requests are processed manually by our company accountant after admin approval.
You can only have one pending, approved, or processing payment request at a time. After completion or rejection, you can submit a new request.
The 20-sale minimum applies only to your first payout. After your first successful payout, you can request payouts as long as you have eligible commissions.
Payment processing typically takes 5-10 business days after admin approval. Processing time may vary based on payment method and bank processing times.
If a customer is refunded, the corresponding commission is automatically reversed from your balance. This applies even if the commission was already paid out.
If your account is placed on hold (e.g., for fraud investigation or compliance review), you cannot submit new payment requests until the hold is released by an admin. Existing requests may also be paused during the hold period.
Start earning commissions and complete payment verification early so you're ready when you reach 20 sales.